Bundle of Joy

Bundle of Joy Nursery Boutique’s terms and conditions state the terms of the agreement between us and you. It applies to all purchases by you the customer via our website or by phone. You as the customer must read them carefully. These terms and conditions may change and should be checked again before another purchase.

Opening Hours

We are available via e-mail, in store, or by phone, 7 days a week during the following hours:
Monday, Tuesday and Friday 9.30 – 5.00
Wednesday 9.30 – 6.00
Thursday 9.30 – 2.30
Saturday 10.00 – 5.00
Sunday - By appointment
Please note these hours vary over the Christmas fortnight and bank holiday weekends and very occasionally for miscellaneous reasons such as trade fairs, we post any changes to our normal hours on the website.

Ordering items
Once you have chosen the item/s you wish to order you can order them online 24 hours a day or phone your order during shop opening hours. To order via the website select your items and add them to your shopping cart then complete your details as requested and submit your order. All prices are in UK pounds. All prices include VAT.

Confirming your order
You will receive an e-mail confirming your order. An e-mail will then be sent to you acknowledging that your order is processed and ready for despatch. At this point a binding agreement between us will be established. If the price has changed or there is a problem with delivery costs or availability we will always contact you first to discuss your order.

Payment
Once you place your order the website will ask for your credit/debit card details, these will be processed using a specialist secure payment scheme managed by PROTX. 

Delivery and handling
Free delivery is available on most goods within five to seven working days on orders over £75.00. However not all furniture include delivery; details of furniture delivery and assembly will be stated with each item description. Cots and cot beds which are not part of a room set are usually exempt from free delivery.
Some items may take longer than the standard 5-7 days and in most cases where delivery is longer the time scales will be stated on the item description, we will contact you if the delivery time is different from the timescale stated to give you the option to continue with the order or cancel. All delivery times are estimates only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay.

Because of its size most furniture is delivered to the customer direct from the manufacturer usually in 2-4 weeks or longer if requested by the customer, in some cases these delivery drivers may require assistance and may due to health and safety regulations not be able to take the items up any stairs or into tight spaces, please notify us at the point of order if there are any delivery restrictions at your property. Some of the companies we use for furniture provide a delivery and assembly service which includes putting the furniture in a room of your choice.

You must inform us of any shortages/damages to items received within 24 hours of you receiving the goods.

Delivery costs quoted here or on the item page relate to the majority of the UK mainland delivery only, if you require delivery abroad, Ireland, Scottish islands, Scottish highlands, isle of Wight or channel islands, please phone for a quote.
Goods will be delivered between 9.00 and 6.00 Monday to Friday. If your goods are not delivered within 7 days and we have not notified you of any delay please contact the store.

Delivery lead times
Smaller items are normally in stock and will be despatched for next day/48 hour delivery if ordered before 12 noon. Most pushchairs are in stock or available within 5-7 working days. Furniture sets usually have a lead time of 2-4 weeks and are delivered directly from the manufacturer. 

Right to withdraw
You have a legal right to withdraw from this agreement but this right ends seven days from when you receive the goods. You may make this decision after your goods have been dispatched or even delivered to you. In this situation to get a refund you must return the goods to the store in the same condition and packaging in which you received them with the receipt, this will have to be done at your own cost and within 7 days of receiving them. Bundle of Joy will then check the items to ensure they are in the exact condition in which they were sent and only then will arrange for a refund onto the card with which you paid, minus any costs incurred including all delivery charges. Real nappies, mattresses and assembled furniture are exempt and cannot be returned. Furniture orders cannot always be cancelled if they are already in the process of being made to order by the manufacturer, please ask. It is your responsibility to obtain proof that the goods have been returned and received by us, usually by proof of postage and tracking by your courier.

Our right to withdraw
The sale will only be binding on us once we have notified you that the goods have been dispatched. This means that if the goods are shown on our website but are not available or are incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you such goods. If an error is found in the price of goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order at which time you will be refunded any monies paid.

Warranties/guarantees
At Bundle of Joy we are proud of our excellent customer service, we will happily talk through any problems or concerns you have relating to your product.
All products sold by Bundle of Joy comply with statutory requirements and safety standards. All new products are covered by a manufacturers warranty for 6 months unless stated otherwise in the manufacturer’s handbook this warranty is for any manufacturing defects. All Cosatto products now come with a four year manufacturer’s guarantee and iCandy provide a two year manufacturers guarantee. Guarantees start on the day you receive the goods. Please contact us as soon as you have any concerns about your product, we will discuss the problem and arrange for spare parts to be delivered to you or arrange uplift for inspection and repair if necessary, as decided by the manufacturer.  All products returned with a fault will be returned to the manufacturer for inspecition whos decision is final. If the fault is deemed to be a manufacturing fault the company is entitled to repair and only when  this is not possible will a replacement be issued, only when a repair or replacement is not possible will a refund be given. In all cases the warranty will be void if the fault is due to accidental damage, wear and tear or misuse or the guarantee has passed. In this case if the product is to be or has been collected and returned for repair you will need to pay for any repair and transport costs before your goods will be returned to you. This does not affect your consumer statutory rights. Servicing or repairs of products are often available at a cost throughout the lifetime of your product please contact Bundle of Joy for a quote.

Descriptions
Information relating to items on our website has been placed to the best of our knowledge. Prices, colours and descriptions may change without our prior knowledge by the manufacturer, you will be notified of any changes we are made aware of between you placing an order and receiving the goods, therefore giving you the opportunity to cancel. Some colours can appear differently in brochures and on the internet compared to the actual item. Weights and measurements are approximate.

Data protection
Any information we hold about you will not be passed onto any third party except where it is an essential part of a delivery or manufacturers warranty or as a requirement of the law.

Opening Hours
We are available via e-mail, in store, or by phone, 7 days a week during the following hours:
Monday, Tuesday and Friday 9.30 – 5.00
Wednesday 9.30 – 6.00
Thursday 9.30 – 2.30
Saturday 10.00 – 5.00
Sunday 11.00 – 1.00
Please see our website for variations to these hours over Christmas, bank holidays and for exceptional circumstances such as trade fairs.