Delivery Information
Delivery and handling Free delivery is available on
most goods within five to seven working days on orders over £75.00. However not all furniture include delivery; details of furniture delivery and assembly will be stated with each item description. Cots and cot beds which are not part of a room set are usually exempt from free delivery.
Some items may take longer than the standard 5-7 days and in most cases where delivery is longer the time scales will be stated on the item description, we will contact you if the delivery time is different from the timescale stated to give you the option to continue with the order or cancel. All delivery times are estimates only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay.
Because of its size most furniture is delivered to the customer direct from the manufacturer usually in 2-4 weeks or longer if requested by the customer, in some cases these delivery drivers may require assistance and may due to health and safety regulations not be able to take the items up any stairs or into tight spaces, please notify us at the point of order if there are any delivery restrictions at your property. Some of the companies we use for furniture provide a delivery and assembly service which includes putting the furniture in a room of your choice.
You must inform us of any shortages/damages to items received within 24 hours of you receiving the goods.
Delivery costs quoted here or on the item page relate to the majority of the UK mainland delivery only, if you require delivery abroad, Ireland, Scottish islands, Scottish highlands, isle of Wight or channel islands, please phone for a quote.
Goods will be delivered between 9.00 and 6.00 Monday to Friday. If your goods are not delivered within 7 days and we have not notified you of any delay please contact the store.
Delivery lead times Smaller items are normally in stock and will be despatched for next day/48 hour delivery if ordered before 12 noon. Most pushchairs are in stock or available within 5-7 working days. Furniture sets usually have a lead time of 2-4 weeks and are delivered directly from the manufacturer.
Our right to withdraw The sale will only be binding on us once we have notified you that the goods have been dispatched. This means that if the goods are shown on our website but are not available or are incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you such goods. If an error is found in the price of goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order at which time you will be refunded any monies paid.